mbk33 Privacy Policy — Your Data, Protected

This Privacy Policy ("Policy") describes how mbk33 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the mbk33 website and its associated services, including online casino games, sports betting markets, and payment processing features. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account on mbk33 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the mbk33 platform. If you do not agree with any part of this Policy, you should discontinue your use of mbk33 immediately.

1 Information We Collect

mbk33 collects personal information from you in the course of providing its services. The categories of personal information we collect depend on how you interact with our platform and may include the following.

• Registration Information

  When you create a mbk33 account, we collect your full name, date of birth, email address, mobile phone number, residential address, and a username and password of your choosing. This information is required to create and manage your account and to verify your identity in accordance with our KYC obligations.

• Identity Verification Documents

  As part of our KYC process, we may request copies of government-issued identification documents such as a National Identity Card (NID), passport, or driver's licence, as well as proof of address documents such as a utility bill or bank statement. These documents are collected to verify your identity and to comply with anti-money laundering obligations.

• Financial Information

  We collect information relating to the payment methods you use on mbk33, including mobile financial service account details for bKash, Nagad, Rocket, and Upay, as well as card details for Visa and Mastercard transactions. Full card numbers are not stored by mbk33 — payment card data is processed by our PCI-DSS-compliant payment service providers.

• Technical and Usage Data

  We automatically collect certain technical information when you access the mbk33 platform, including your IP address, device type and model, operating system, browser type and version, session duration, pages visited, games played, bets placed, and referral source. This information is used for platform security, fraud prevention, and service improvement purposes.

2 How We Use Your Information

mbk33 uses the personal information it collects for the following purposes. We process your data only where we have a lawful basis to do so, and we do not use your personal information for any purpose that is incompatible with the purposes described in this Policy.

• Account Management

  We use your registration and identity verification information to create and maintain your mbk33 account, to verify your identity, to process your deposits and withdrawals, and to administer your participation in promotions and bonus programmes.

• Regulatory Compliance

  We are required to collect and retain certain personal information in order to comply with our anti-money laundering (AML) obligations, our Know Your Customer (KYC) verification requirements, and any other applicable legal and regulatory obligations. This includes verifying your age to ensure you are at least 21 years old before allowing access to real-money gaming services.

• Platform Security and Fraud Prevention

  Technical and usage data is used to monitor the platform for suspicious activity, to detect and prevent fraud, to identify and investigate potential breaches of our Terms and Conditions, and to protect the integrity of our games and betting markets. This includes detection of multiple account usage, bot activity, and collusion.

• Marketing and Communications

  With your consent, we may use your contact information to send you promotional communications about mbk33 bonuses, new game releases, seasonal promotions related to events such as Eid, Pohela Boishakh, BPL season, and IPL season, and other offers we believe may be of interest to you. You may opt out of marketing communications at any time by contacting our support team or updating your account preferences.

3 Legal Basis for Processing

mbk33 processes your personal data on the basis of one or more of the following legal grounds: (a) the performance of the contract between you and mbk33, including account registration, gaming participation, and payment processing; (b) compliance with applicable legal obligations, including AML and KYC requirements; (c) our legitimate interests in operating a safe, fair, and commercially viable gaming platform; and (d) your consent, where we have specifically requested it for a particular purpose such as direct marketing communications.

4 Sharing of Your Information

mbk33 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with third parties only in the limited circumstances described below.

• Service Providers

  We share personal data with trusted third-party service providers who assist us in operating the mbk33 platform, including payment processing partners (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway providers), game software providers, identity verification services, fraud detection services, and customer support platforms. All service providers are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than providing their services to mbk33.

• Legal and Regulatory Authorities

  We may be required to disclose your personal information to law enforcement agencies, regulatory bodies, or other government authorities where we are legally obligated to do so, including in connection with the investigation of suspected money laundering, fraud, or other criminal activity. We will only make such disclosures to the extent required by applicable law.

• Business Transfers

  In the event that mbk33 undergoes a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy as a result of such a transfer.

5 Cookies and Tracking Technologies

mbk33 uses cookies and similar tracking technologies to enhance your experience on the platform, to remember your preferences, to maintain your session when you are logged in, and to help us understand how users interact with our platform so that we can continuously improve it.

• Essential Cookies

  These cookies are strictly necessary for the mbk33 platform to function. They enable core features such as secure login sessions, account authentication, and navigation between pages. Essential cookies cannot be disabled without impairing the functionality of the platform.

• Performance Cookies

  These cookies collect anonymised information about how users interact with the platform, including which pages are visited most frequently and whether any error messages are encountered. This data is used solely to improve the performance and usability of the mbk33 platform and is not associated with any individual user.

• Managing Cookies

  You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mbk33 platform and may prevent you from accessing certain features. Your browser's help documentation will provide guidance on how to manage cookie settings for your specific browser.

6 Data Security

mbk33 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, regular security audits and penetration testing, two-factor authentication options for player accounts, and staff training on data protection and security best practices.

While we take all reasonable steps to protect your personal data, no method of data transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as soon as reasonably practicable and will take all appropriate steps to mitigate the impact of the breach.

7 Data Retention

mbk33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active accounts, we retain your personal data for the duration of your account relationship with mbk33. Following account closure, we retain certain categories of personal data — particularly those related to identity verification, financial transactions, and regulatory compliance — for such periods as are required by applicable legal and regulatory obligations, which may be up to seven years or longer depending on the nature of the data.

Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with our internal data retention and destruction procedures. If you wish to request deletion of your personal data, please refer to your data subject rights described in Section 8 of this Policy.

8 Your Data Subject Rights

As a user of mbk33, you have a number of rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting our support team. We will respond to all valid requests within a reasonable timeframe and at no charge to you, unless a request is manifestly unfounded or excessive.

9 Children's Privacy

The mbk33 platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor may have registered on mbk33 are encouraged to contact our support team immediately so that the matter can be investigated and resolved promptly.

10 Third-Party Links and Services

The mbk33 platform may contain references to third-party game providers, payment processors, and other service partners. These third parties operate under their own privacy policies and data protection practices, for which mbk33 accepts no responsibility. We encourage you to review the privacy policy of any third-party service you interact with. mbk33 does not endorse or make any representations about third-party websites or services, and your use of such services is entirely at your own risk.

11 Changes to This Privacy Policy

mbk33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the Policy and, where appropriate, notify registered users via email or a prominent notice on the platform. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the mbk33 platform following the posting of any changes to this Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you should discontinue your use of mbk33 and close your account by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which mbk33 handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond to your query as promptly as possible. When contacting us about a data rights request, please include your registered account details to help us locate and process your request efficiently.